L&J Real Estate - Privacy Policy

PRIVACY POLICY

At L&J Real Estate, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect personal information including but not limited to:

● Full name

● Address

● Email address

● Phone number

● Date of birth

● Employment details

● Financial and credit information (for rental or sales applications)

● Identification documents (e.g., driver's licence, passport)

● Property ownership or rental details

● Any communications you have with us

We only collect personal information that is reasonably necessary for the services we provide.

2. How We Collect Your Information

We collect personal information in a variety of ways, including:

● Directly from you (in person, by phone, email, website forms, or applications)

● From third parties such as landlords, tenants, contractors, referees, or credit agencies (with your consent)

● Publicly available sources (e.g., property records)

3. Why We Collect Your Information

We collect, hold, use and disclose personal information for purposes such as:

● Facilitating property sales, purchases, rentals, or leases

● Marketing property and agency services

● Managing tenancies, landlord and tenant communications

● Verifying identity and conducting background checks

● Complying with legal obligations (e.g., under the Residential Tenancies Act 1997 (Vic))

● Providing customer support and handling complaints

4. Disclosure of Your Personal Information

We may disclose your personal information to:

● Landlords, tenants, buyers, and sellers involved in property transactions ● Tradespeople, contractors, and service providers

● Solicitors, conveyancers, or financial institutions

● Real estate portals and platforms (e.g., REA, Domain)

● Government bodies and regulators, where required by law

We do not sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

● Secure digital and physical storage

● Restricted staff access

● Use of encrypted systems and secure platforms

6. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided below. We may ask you to verify your identity before processing your request.

7. Direct Marketing

We may use your personal information to send you marketing communications about our services, property updates, or events. You may opt out at any time by contacting us via phone, text or email.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and effective from the date listed above.

10. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

L&J Real Estate

Shop 3, 216 Princes Hwy, Pakenham Vic 3810

Phone: (03) 5927 4010

Email: admin@ljrealestate.com.au

Website: www.ljrealestate.com.au

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.